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Legal Notice

Notation based on the Act on Specified Commercial Transactions Law


Managing Director:

Fuyuki Sugahara

 

Address:

1-6-2 Misuji, Taito, Tokyo Japan 111-0055

 

Telephone:

81-50-3529-6385

 

Email address:

hello@woset.world

 

Product price:

As displayed per product. Please refer to product pages for details.

 

Other charges:

[Domestic shipping]

  • Shipping charges
  • Transit fee (by Sagawa Express, applicable only if the destination is subject to a transit fee) 

 

[International shipping]

  • Shipping charges
  • Customs duties and other import taxes (based on the laws of the receiving country)
  • Customs clearance fees (charged by the postal service of the destination country)


Payment methods:


[Domestic shipping]
Credit card (Visa, Mastercard, American Express), Amazon Pay, Apple Pay, Google Pay, PayPal

[International shipping]
Credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal

 

Shipping:

Orders typically ship within 3 working days from order confirmation.

 

Shipping providers:

[Domestic]
Sagawa Express, Yu-Pack (for Okinawa and remote islands only)


[International]
DHL


Shipping charges:

[Domestic]
Shipping is free for orders over ¥6,000 incl. tax (excludes Okinawa and remote islands).


A flat nationwide rate of ¥750 will apply for orders under ¥6,000 incl. tax (for Okinawa and remote islands, a delivery charge of ¥1,700 by Japan Post will apply regardless of the order total).


[International]
Shipping cost will vary depending on the destination and products. Your shipping cost will be displayed on the checkout page when you place your order.


Returns and exchanges:


If you wish to return or exchange an item, please contact us within 7 days from the date of delivery with the nature of your return and we will respond with further instructions. If the return is due to customer change of mind, return shipping costs will be payable by the customer.

If the return is due to our error, such as where incorrect products or quantity, or defective (damaged, soiled) products have been supplied, return and replacement shipping costs will be covered by us.

Subject to stock availability, items will be replaced with the same product. If a replacement is not available, a refund will be offered.

We will not accept the following returns or exchanges:

  • Products that have been used
  • Products that have been damaged or soiled by the customer
  • Products without packaging (bag, box, case)
  • Products not purchased from Woset Online Store
  • More than 8 days have passed after delivery
  • Where contact has not been made with Woset Online Store

    Return shipping address:

    Woset Online Store

    2F, 1-6-2 Misuji, Taito-ku, Tokyo 111-0055, Japan