You can shop online with us without creating a customer account with us. By registering with us, you will enjoy the following benefits.
If you would like to cancel your registered account, please contact us.
We accept payment by credit card, Amazon Pay, Apple Pay and PayPal.
We accept payment by credit card, Apple Pay, and PayPal.
We accept the following credit cards: Visa, Mastercard, American Express *Debit cards issued by the above credit card companies are also accepted. *JCB is accepted for Amazon Pay purchases. (Amazon Japan account holders only.)
Delivery dockets are not enclosed unless requested.
Receipts are not enclosed unless requested. If you would like a receipt to be sent, please refer to the information below as the method of issuing a receipt depends on your payment method.
Cancellations and changes to your order or shipping address are not accepted after order confirmation. Upon receiving your order, please check the contents and contact us within 7 days if there are any problems.
▶ Return or exchange due to customer change of mind We accept returns of strictly unused products within 7 days from the date of delivery. All return shipping costs will be payable by the customer. Please contact us within 7 days of delivery. We will not accept the following returns or exchanges:
・Products that have been used
・Products that have been damaged or soiled by the customer
・Products without original packaging (bag, box, case)
・Products not purchased from Woset Online Store
・More than 8 days have passed after delivery
・Where contact has not been made with Woset Online Store
▶ Return or exchange due to our error In the event that you receive products that are incorrect, damaged, soiled or defective, please contact us and we will respond as soon as possible. If deemed unsatisfactory by us, we will provide an identical replacement and cover the return shipping costs (if a replacement is not available, a refund will be offered).
▶ Delivery Your order will be delivered with Sagawa Express. *Delivery with Yu-Pack for Okinawa prefecture and remote islands. We’re unable to accept requests for any other delivery services.
▶ Shipping charge ¥750 per order (¥1,700 for Okinawa and remote islands). *Shipping is free for orders over ¥6,000 (incl. tax) with the exception of Okinawa and remote islands. Some products are excluded from free shipping. Please see the product page for more information.
▶ When will my order ship? Orders typically ship within 3 working days of receiving your order, excluding weekends and public holidays.
▶ Please note:
▶ Shipping charge Shipping charges vary by country, and will be displayed at checkout according to your zone (see dropdown menu below). *Shipping is free for orders above ¥9,000. Some products are excluded from free shipping. Please see the product page for more information.
Shipping charges by zone ▽
▶︎ Delivery Your order will be delivered with DHL.
▶︎ Delivery date and time The date and time of your delivery cannot be specified.
▶︎ When will my order ship? Orders typically ship within 3 working days of receiving your order, excluding weekends and public holidays.
▶︎ Please note: